Privacy Policy
Noble Charge Private Limited ("Noble Charge", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose and protect your information when you visit our website (noblecharge.in), engage with our services, or make payments through our platform.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Details: Name, email address, phone number, and postal address when you submit enquiry forms or contact us.
- Business Information: Company name, designation, site location, and project details when you request a quote or site assessment.
- Payment Information: When you make a payment through Razorpay, payment details (card number, UPI ID, etc.) are processed directly by Razorpay and are NOT stored on our servers. We receive only a payment confirmation and a transaction ID.
1.2 Information Collected Automatically
- Usage Data: Browser type, operating system, referring URL, pages visited, and time spent on pages.
- Device Information: IP address, device type, and screen resolution.
- Cookies: We use functional cookies to maintain session state and analytics cookies (if any analytics tool is enabled) to understand website usage.
1.3 Information from Third Parties
- Payment transaction details from Razorpay (payment gateway), including payment status, payment ID, and order reference.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, quotation requests and service questions.
- Process payments and issue receipts or invoices for services rendered.
- Schedule and conduct site feasibility assessments and installation services.
- Provide after-sales support, maintenance services and technical assistance.
- Send service updates, appointment reminders, and important notices.
- Improve our website, products and services based on usage patterns.
- Comply with legal obligations under applicable Indian laws including the Income Tax Act, GST Act, and other regulations.
- Detect, prevent, and address fraud or security issues.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Data & Razorpay
Noble Charge uses Razorpay as its payment gateway. All payment transactions are processed on Razorpay's secure, PCI-DSS compliant platform. Noble Charge does not store, process, or have access to your full card details, net banking credentials, or UPI PIN.
Razorpay collects and processes payment data in accordance with its own Privacy Policy. By making a payment, you also consent to Razorpay's terms.
We retain payment confirmation records (transaction ID, amount, date, payer name) for accounting, GST compliance, and customer support purposes.
4. Data Sharing & Disclosure
We may share your information with:
- Razorpay Financial Solutions Pvt. Ltd.: For payment processing.
- Service Partners: Electricians, engineers, or contractors engaged for installation — limited to information necessary to execute the service.
- Legal Authorities: Where required by law, court order, or regulatory obligation under Indian law.
- Business Successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Specifically:
- Enquiry data: retained for 2 years from the date of last interaction.
- Customer and transaction data: retained for 7 years for GST and tax compliance purposes (as required under Indian law).
- Website analytics data: retained for up to 26 months.
6. Cookies
Our website may use cookies for the following purposes:
- Essential Cookies: Required for the website to function (session management, form security).
- Analytics Cookies: To understand how visitors interact with our website. These may be disabled in your browser settings.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include HTTPS encryption for all web traffic, access controls, and secure payment processing through Razorpay.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
Under applicable Indian privacy law (including the Digital Personal Data Protection Act, 2023 when in force), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent for non-essential processing.
To exercise these rights, contact us at: info@noblecharge.in
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Noble Charge Private Limited
2nd Floor, 15, Goverdhanpuri, Galta Gate,
Jaipur – 302003, Rajasthan, India
Email: info@noblecharge.in
GSTIN: 08AALCN0288R1ZL